Shipping policy

Customs, Duties, and Taxes
For international orders (orders outside of Canada), YOUR ORDER MAY BE SUBJECT TO CUSTOMS, DUTIES, OR TAXES DUE UPON DELIVERY. THESE CHARGES ARE YOUR RESPONSIBILITY and will vary by country. Please check your local customs office for more information. REFUNDS WILL NOT BE APPROVED FOR REJECTED PACKAGES RESULTING FROM REFUSAL TO PAY APPLICABLE DUTIES OR TARIFFS.

 **US CUSTOMERS COULD PAY UP TO 100% IN ADDITIONAL TARIFF CHARGES**

We are unable to contact customs in countries outside of Canada and are unable to estimate these costs. While rare, packages may get stuck in customs. We have no control over this and are unable to expedite packages once customs holds them. 

Processing Time
Orders are processed within three business days (excluding weekends and holidays). Once your order has been processed, you will receive an email with tracking information, if applicable.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location.

Order Tracking
Tracking is available for select countries. If tracking is allowed by the receiving country, once your order has shipped, a confirmation email with tracking information will be sent. You will be able to use this to monitor your shipment's progress.

Shipping Restrictions
We do not ship to P.O. boxes.

Lost or Damaged Packages
We are not liable for packages lost or damaged during transit. If you received your order damaged, please contact the shipment carrier or our support team to file a claim.

Questions?
For further assistance, contact us at info@wetsuitwrench.com