Refund policy

Wetsuit Wrench — Return & Refund Policy

1. Return Window

Unless otherwise stated below, you may request a return within 14 days of delivery. Requests made after 14 days are not eligible for return or refund.

European Union customers have additional withdrawal rights as described in Section 5.

    2. Eligibility

    • Item must be unused, undamaged, and unmodified.
    • Include all original packaging and inserts.
    • Provide receipt or proof of purchase.

    Non-returnable items: gift cards; clearance or “Final Sale” items; any product showing signs of wear, water exposure, or misuse.

    3. How to Start a Return (RMA Required)

    Customers may initiate returns through their customer account or by contacting info@wetsuitwrench.com. If a return is approved, you will receive instructions for returning the item.

    Do not send items without an RMA—unauthorized returns may be refused.

    Return address (after RMA approval):
    Unit 102-627 Brookside Rd
    Victoria, BC Canada V9C 0C3

    4. Return Shipping & Restocking

    • Customer pays return shipping except for verified defects or fulfillment errors.
    • Original shipping fees are non-refundable.
    • Missing parts or packaging may result in additional deductions.
    • Use a trackable service—The returned package is your responsibility until we receive it. Wetsuit Wrench is not responsible for lost shipments.

    5. Region-Specific Terms

    🇺🇸 United States

    • U.S. customers are responsible for return shipping and any customs paperwork.
    • Refunds exclude any duties, brokerage, or shipping fees paid at checkout or upon delivery.
    • Refunds are not issued for returns resulting from refusal to pay duties or tariffs.

    🌍 International (Outside Canada/US)

    • Duties, taxes, and import fees are non-refundable.
    • Refunds are not issued for returns resulting from refusal to pay duties or tariffs.

    🇪🇺 European Union — 14-Day Cooling-Off Period

    EU customers may cancel or return within 14 days of receipt. Items must be unused, undamaged, and in original packaging. Shipping costs are non-refundable unless the item is defective.

    6. Damages & Defects

    Inspect your order upon delivery. If the item is defective, damaged, or incorrect, email info@wetsuitwrench.com within 7 days of receipt with your order number, description of the issue, and photos or video.

    Approved claims receive a prepaid return label and a replacement or full refund (your choice).

    Disclaimer: We are not responsible for damage caused by improper use, modification, or normal wear and tear.

    7. Exchanges

    1. Submit a return request (see Section 3).
    2. Once approved, place a new order for the desired item.

    Where appropriate, we may offer a direct exchange at our discretion.

    8. Refunds

    After we receive and inspect your return, we’ll notify you of approval or denial. Approved refunds are issued to your original payment method within 10 business days. Processing times may vary by bank/card provider.

    If 15 business days have passed since approval and you haven’t received your refund, contact us at info@wetsuitwrench.com.

    9. Questions

    We’re happy to help with any return or warranty questions: info@wetsuitwrench.com